joya7 Terms and Conditions

Welcome to joya7. These terms and conditions ("Terms") form a legal agreement between you and the joya7 platform ("Platform", "we", "us"). When you use the joya7 website, create an account, or use any gaming service, you are automatically agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

joya7 is committed to providing a safe, fair, and entertaining online gaming experience for players in Bangladesh. These Terms are written with that goal in mind — so that all players can enjoy a secure environment.

The following terms are used with specific meanings throughout these Terms:

• "Platform" refers to the joya7 website (https://joya7.cam) and all its pages, sections, and services.
• "User" / "Player" refers to any person, registered or unregistered, who accesses the platform.
• "Account" refers to a personal gaming account created through registration.
• "Bonus" refers to any promotional benefit offered by the platform.
• "Deposit" refers to the process of adding funds to an account.
• "Withdrawal" refers to the process of taking funds out of an account.

These Terms apply to all users regardless of where in Bangladesh they access the platform from. Our Privacy Policy and Responsible Gaming Policy also apply alongside these Terms and form an integral part of them.

2.1 Registration Requirements

To create an account on joya7, you must provide complete, accurate, and up-to-date information. Providing false or misleading information may result in your account being suspended or terminated and your balance being forfeited.

2.2 One Account Policy

Each person is permitted only one account. Operating multiple accounts by the same person is strictly prohibited. If such a situation is detected, all associated accounts will be closed immediately and any bonuses or winnings will be voided.

2.3 Account Security

It is entirely your responsibility to keep your account password and login details confidential. Do not share account access with anyone else. If you suspect unauthorized access to your account, notify our support team immediately.

joya7 is a responsible gaming platform. The minimum age to participate on this platform is 21. Minors are not permitted to use this platform.

We ask parents to monitor their children's internet use and to use parental control software where necessary.

4.1 Deposit Terms

The minimum deposit amount on joya7 is ৳100. The approved payment methods for deposits are: bKash, Nagad, Rocket, and Upay. Deposits by any method outside these are not accepted.

Deposited funds are generally credited to the account instantly. If a deposit is not processed within the expected time, please contact our support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit.

• Full account verification is required before making a withdrawal.
• Bonus funds must meet the specified wagering requirements before they can be withdrawn.
• Additional verification may be required for suspicious transactions.
• Daily withdrawal limits are set by joya7 and are subject to change.

4.3 Anti-Money Laundering Policy

joya7 follows a strict policy against money laundering and illegal financial activity. If any suspicious financial activity is detected, we may temporarily suspend the account and conduct the necessary investigation.

5.1 Welcome Bonus

New players on joya7 receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, the first deposit after registration must be a minimum of ৳100.

5.2 Wagering Requirements

A 25x wagering requirement must be met to withdraw the welcome bonus. That means if you deposit ৳1,000 and receive a ৳2,000 bonus, you must place a total of ৳50,000 (25 × ৳2,000) in bets before withdrawing.

5.3 General Bonus Policy

• Each bonus offer has its own specific terms, which will be published alongside that offer.
• Bonus funds are not directly withdrawable — until the wagering requirements have been met.
• Multiple bonuses cannot be combined at the same time, unless explicitly stated.
• Bonuses are generally valid for a specified period from the date of activation.
• joya7 reserves the right to modify, suspend, or cancel any bonus offer.

All games available on joya7 — live casino, slots, sports betting, and others — are operated by accredited software providers and run on the basis of fair play principles.

6.1 Game Outcomes

All game outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial. No game result is predetermined.

6.2 Technical Errors

If a game is left incomplete due to a technical error or system failure, any bets placed in that game will be voided and the full amount will be refunded. However, joya7 is not responsible for any loss caused by internet disconnection.

6.3 Sports Betting

The sports betting section offers betting on cricket (BPL, IPL, T20 World Cup, ICC events), football (including the FIFA World Cup), and other sports. Betting results will only be considered final once the official result has been confirmed.

The following activities are strictly prohibited on the joya7 platform:

• Using funds obtained through illegal means on the platform.
• Playing games using software bots, automated scripts, or artificial intelligence.
• Creating multiple accounts to abuse bonuses.
• Coordinating with other players ("collusion") to gain an unfair advantage.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Harassing or abusing other users of the platform.
• Providing false identity or documents.
• Spreading false information with the intent to damage the platform's reputation.

If evidence is found of involvement in any of the above prohibited activities, the relevant account will be closed immediately and legal action may be taken if necessary.

8.1 Closure by User

You may request the closure of your account at any time by contacting our support team. Please make sure to withdraw your balance before closing your account. Any unused bonuses will be cancelled upon account closure.

8.2 Suspension or Closure by Platform

joya7 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious behaviour.
• Providing false identity or information.
• Abuse of bonuses.
• Evidence of being a minor.
• Legal or regulatory instruction.

joya7 firmly believes that gaming should be a form of entertainment. We encourage our users to play responsibly. Gaming should never be considered a source of income.

The following responsible gaming tools are available on joya7:

• Setting deposit limits.
• Setting time limits on play.
• Taking a temporary break or self-exclusion.
• Ability to view account activity history.

If you feel that gaming is having a negative impact on your life, visit our Responsible Gaming page and get support.

joya7 places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and other modern security technologies.

Your information will not be sold or shared with any third party, though information may need to be provided to regulatory authorities upon request due to legal obligations. To learn about our detailed data policy, please see our Privacy Policy page.

joya7 does not accept responsibility for the following:

• Games being interrupted due to internet disconnection.
• Any issues caused by your device or software.
• Delays or failures in third-party payment systems.
• Service being temporarily unavailable due to unavoidable circumstances (force majeure).
• Financial loss or emotional distress resulting from gaming.

Our platform's maximum liability will in no case exceed the amount of funds deposited in your account.

If you have a complaint or dispute, please first contact our support team via 24/7 live chat or email. We will try to resolve your issue as quickly as possible.

12.1 Complaints Process

After a complaint is submitted, our team will review it and provide a detailed response within a reasonable time. If you are not satisfied with the support team's decision, the matter will be escalated to senior management.

12.2 Final Decision

In case of disputes regarding game results, the log records of the game provider software will be considered as final proof.

joya7 reserves the right to change, amend, or update these terms and conditions at any time. For any changes, we will update the published date on the platform. If you continue to use the platform after any changes, you will be considered to have accepted the new terms.

For significant changes, we will attempt to notify you via your registered email or through platform notifications. However, it is your own responsibility to stay updated on any changes.

If you have any questions or comments about these terms and conditions, please contact us through the following:

• 24/7 Live Chat — support is available directly in Bengali.
• Email: [email protected]

Our support team is always ready to serve in Bengali, seven days a week, twenty-four hours a day.