joya7's Privacy Policy
Your personal information is completely safe at joya7. This policy describes in detail how we collect, use, and protect your data.
Introduction and Scope
01 Introduction
joya7 ("we", "our", or "platform") operates a trusted online gaming service for players in Bangladesh. When you use our website joya7.cam, create an account, or use any of our services, you are considered to have accepted the terms set out in this privacy policy.
The main purpose of our privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your data. Your privacy is very important to us and we will never misuse your personal information under any circumstances.
02 Scope of This Policy
This privacy policy applies in the following situations:
- When browsing the joya7.cam website and all its sub-pages.
- When registering, logging in, or managing your account at joya7.
- When contacting our support team via live chat, email, or any other channel.
- When participating in any bonus, promotion, or tournament.
- When completing financial transactions (deposits and withdrawals).
Information Collection
03 What Types of Information We Collect
joya7 collects two types of information — information you provide directly to us, and information collected automatically.
a) Information You Provide:
- Full name, email address, and date of birth (at the time of account registration).
- Mobile number and address (for identity verification).
- Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers.
- National ID card or passport details (during KYC verification).
- The content of your conversations with our support team.
b) Automatically Collected Information:
- IP address and browser type.
- Device information (operating system, device model).
- Time of visits to the website, session length, and browsing patterns.
- Information collected through cookies and similar tracking technologies.
- Gaming activity history and transaction details.
04 Purpose of Information Collection
joya7 does not collect unnecessary information. We collect and use your information for the following specific purposes:
- To create and manage your account and to verify your identity.
- To securely process financial transactions (deposits and withdrawals).
- To comply with responsible gaming policies and ensure age verification (21+ age requirement).
- To prevent fraud and ensure the security of the platform.
- To improve services according to your preferences and to provide a personalised experience.
- To provide customer service and technical support.
- To comply with applicable legal obligations and to provide reports to regulators.
Information Use and Sharing
05 Sharing Information with Third Parties
joya7 never sells your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment Processors: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions.
- Identity Verification Services: We work with approved third parties to complete the KYC process.
- Legal Obligations: In the case of a court order, legal process, or a valid request from a government authority.
- Fraud Prevention: With approved organisations within the gaming industry to prevent fraud and money laundering.
- Technology Partners: Technology service providers who operate the platform, who are bound by our privacy policy.
Whenever information is shared in the situations described above, we always ensure that the relevant parties maintain appropriate data protection measures.
06 Cookies and Tracking Technologies
joya7 uses cookies and similar technologies to improve your browsing experience. Through cookies we do the following:
- Save your login state and make the process of logging in again easier.
- Remember your language and preferred settings.
- Analyse platform usage to improve the quality of our services.
- Detect and prevent fraud and cyber attacks.
You can control or disable cookies at any time from your browser settings. Please note, however, that disabling cookies may mean some important features of the website do not work correctly.
Data Security Measures
07 Security Technologies and Methods
joya7 applies the highest industry-standard security measures to keep your personal information safe. Our technical and organisational security measures are as follows:
- SSL Encryption: Our entire website is protected by SSL/TLS encryption. All communication between your browser and our servers is transmitted in encrypted form.
- Data Encryption: Sensitive information such as passwords and payment details is always stored in encrypted form.
- Firewall and Security Monitoring: Our servers are protected by advanced firewalls and intrusion detection systems.
- Access Control: Only authorised staff can access your personal information, and their access is strictly controlled.
- Regular Security Reviews: Our security measures are kept up to date through regular audits and reviews.
08 Data Retention Period
joya7 retains your personal information only for as long as necessary. When determining the retention period we consider the following:
- All information is retained while your account is active.
- Even after an account is closed, certain information is kept for a defined period for legal obligations and fraud prevention.
- Records of financial transactions are retained for a period determined by applicable law.
- After the defined period, information is securely deleted or anonymised.
Your Rights
09 Your Rights Regarding Your Information
As a registered member of joya7, you have the following rights regarding your own information:
- Right to Know: You have the right to know what information we collect about you and how we use it.
- Right to Access: You can view the information stored about you at any time by logging into your profile or through our support team.
- Right to Rectification: You have the right to request correction of any inaccurate information we hold about you.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though where legal obligations exist it may not be possible to delete all information.
- Right to Object to Processing: You may object to the processing of your information for certain purposes.
- Right to Data Portability: You have the right to receive your information in a structured and commonly usable format.
To exercise any of the rights above, please contact our support team. We will make every effort to process your request in a timely manner.
10 Your Responsibilities for Account Security
You also have certain responsibilities in ensuring the security of your account:
- Use a strong and unique password and change it regularly.
- Do not share your login details (username and password) with anyone.
- Always log in from a safe and trusted network.
- If you notice any unusual activity on your account, let us know immediately.
- Always log out of your account when you are done, especially on shared devices.
Minor Protection and Policy Changes
11 Protection of Minors
joya7 is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We have age verification in place during the registration process. If for any reason information from a minor reaches us, we will promptly close that account and delete the relevant information.
If you believe a minor is using our platform, please notify our support team immediately.
12 Changes to the Privacy Policy
joya7 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be displayed on the main page of the website.
- A notification may be sent to your registered email address.
- The "Last Updated" date at the top of this page will change.
If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.
13 Other Important Provisions
Along with this privacy policy, we also recommend reading our Terms and Conditions and Responsible Gaming policy, as these three documents together form the complete legal framework of your membership at joya7.
This policy does not apply to third-party websites or services outside of joya7.cam. External services have their own privacy policies and joya7 bears no responsibility for them.
In the event of any dispute or complaint, you are encouraged to first try to resolve the matter by speaking with our support team. We take all complaints seriously and are committed to reaching a fair resolution.
Contact Us
We are always ready to help with any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to contact us. Our team is always ready to assist in Bengali.
For more information, please also visit our FAQ page and Responsible Gaming page.